How can we help?
Welcome to the Help Desk
Here you can find answers to frequently asked questions. Just use the search bar to find what you're looking for.
If you can't find what you are looking for, then contact us.
Get Started
Your personal goals mean everything to us. We will work with you to design the best program to achieve them, help you find great people to help, and make it quick and easy for you to manage the process using the Suitsme app
Read moreRefer a client
At Suitsme we know that working collaboratively with other service providers and client's key supporters can lead to better outcomes for clients.
Client's can self refer to Suitsme, and we are also more than happy to take referrals made on behalf of clients.
Read moreJoin the team
We’re always on the looking for great people who share our passion for disability and mental health, have the right qualifications and are looking for an employer that celebrates diversity. Think you have what it takes?
Read moreFor Workers
- Service agreement
- Looking after yourself
- App troubleshooting – Workers
- New Worker FAQs
- Health and safety
- Incident management – Worker Instruction
- Professional boundaries – Workers
- Positive behaviour support and restrictive practices
- Payment questions
- Cancellations – Workers
- Worker App Profiles
- Travel and transport – Workers
- Privacy Statement
- COVID-19 information for Mental Health Support Workers based in WA
- New Worker Information Video
- Complaints, compliments and feedback – Workers
- Insurance
- Infection Control & PPE
- Goal setting – Workers
- Co-design with Workers
- Abandonment of Employment
- Blocking worker profiles
- Development resources
- Code of conduct
- Job description
- Joining the Suitsme team
- Staff Development
- Performance
- How am I employed?
- Can I work any session I want to?
- Disputes and Grievances
- Management Support Outside of Business Hours
- Non face to face support
- Natural Disasters and Emergencies
- Supported decision making
- Abuse and neglect
For Clients
- Getting started
- Funding questions
- Service agreement
- Looking after yourself
- Privacy Statement
- Suitsme’s Prices
- Infection Control & PPE
- Guiding your workers
- Service questions
- Complaints, compliments and feedback – Clients
- Cancellations – Clients
- Incident management – Client Information
- Insurance
- Professional boundaries – Clients
- Co-design
- Travel and Transport – Clients
- Appeals process
- Share your story
- Pausing and Ceasing Services
- Development resources
- Leaving Suitsme
- About Suitsme Workers
- App Trouble Shooting – Clients
- Client App Profiles
- App instructional videos for Clients
- Supported decision making
- Non face to face support
- Covid-19 information for Suitsme clients based in WA
- Natural Disasters and Emergencies
- Abuse and neglect
- Goal setting