How can we help?
Welcome to the Help Desk
Here you can find answers to frequently asked questions. Just use the search bar to find what you're looking for.
If you can't find what you are looking for, then contact us.
Get Started
Your personal goals mean everything to us. We will work with you to design the best program to achieve them, help you find great people to help, and make it quick and easy for you to manage the process using the Suitsme app
Read moreRefer a client
At Suitsme we know that working collaboratively with other service providers and client's key supporters can lead to better outcomes for clients.
Client's can self refer to Suitsme, and we are also more than happy to take referrals made on behalf of clients.
Read moreJoin the team
We’re always on the looking for great people who share our passion for disability and mental health, have the right qualifications and are looking for an employer that celebrates diversity. Think you have what it takes?
Read moreFor Workers
- Looking after yourself
- Development resources
- Infection Control & PPE
- App troubleshooting – Workers
- Privacy Statement
- Natural Disasters and Emergencies
- New Worker FAQs
- Share your story
- Supported decision making
- Payment questions
- Code of conduct
- Worker App Profiles
- Job description
- Complaints, compliments and feedback – Workers
- Joining the Suitsme team
- Goal setting – Workers
- Staff Development
- Cancellations – Workers
- Performance
- Health and safety
- Abandonment of Employment
- Incident management – Worker Instruction
- How am I employed?
- Insurance
- Can I work any session I want to?
- Professional boundaries – Workers
- Disputes and Grievances
- Positive behaviour support and restrictive practices
- Management Support Outside of Business Hours
- Travel and transport – Workers
- Non face to face support
- Co-design with Workers
- COVID-19 information for Mental Health Support Workers based in WA
- Service agreement
- Blocking worker profiles
- New Worker Information Video
- Abuse and neglect
For Clients
- Funding questions
- Privacy Statement
- Guiding your workers
- Share your story
- Service agreement
- Leaving Suitsme
- Looking after yourself
- Suitsme’s Prices
- Service questions
- App Trouble Shooting – Clients
- Complaints, compliments and feedback – Clients
- About Suitsme Workers
- Client App Profiles
- Cancellations – Clients
- App instructional videos for Clients
- Incident management – Client Information
- Non face to face support
- Insurance
- Covid-19 information for Suitsme clients based in WA
- Professional boundaries – Clients
- Infection Control & PPE
- Travel and Transport – Clients
- Natural Disasters and Emergencies
- Appeals process
- Supported decision making
- Co-design
- Pausing and Ceasing Services
- Getting started
- Development resources
- Abuse and neglect
- Goal setting