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Travel and transport – Workers

What’s the difference between travel and transport?

Travel is a you driving to, between and from clients.

Transport is when a client travels with you, in your car.

Do I have to have a car?

No, you don’t need a car to work for Suitsme. It’s up to you how you get to and from clients, but you need to know that there may be some implications to how you are paid. Read on and if you have any questions then feel free to contact Suitsme.

Do I have to use my car to transport clients?

No, you don’t have to offer a transport service.

I have an accessible vehicle, can I let clients know this?

At this stage the app doesn’t have a field for vehicle type. You can put it in your profile information, but it might be hard for clients to find you based on that. Best bet is to let Suitsme management know and we can pass that information on to clients who have accessibility requirements.

I want to transport clients, what do I need to do?

You’ll need to provide Suitsme with a current driver’s licence.

It’s your responsibility to ensure that:

  • You have up to date vehicle registration.
  • Your car is roadworthy and safe.
  • You drive safely.
  • You have adequate insurance that covers you for work use of your vehicle. At a minimum your vehicle must be covered by third-party (property) insurance. Suitsme management recommends you have comprehensive insurance.

Have a look at Insurance for more information. Suitsme will not be held liable for damages or claims arising from the use of your vehicle for work purposes.

Can a client drive my car?

You must never let a client drive your vehicle under any circumstances.

Can I travel as a passenger in a client’s vehicle?

It depends. Suitsme is required by law to ensure a safe working environment for you. We both have a role to play in keeping you safe at work.

Suitsme management’s role

Suitsme management has a strict process in place to assess client requests to drive a worker. If a client is approved to transport workers, this will be indicated in the Safety Plan section of their profile. This section will also indicate the licence plate(s) of the approved vehicle(s) and expiry dates of any licences, registrations and insurance policies. Suitsme management audits these regularly to ensure they remain current.

Your role

Read the client’s profile and ensure that:

  • The client is approved to transport a worker
  • The licence plate in the profile matches the vehicle.
  • All insurance policies, registrations and licences listed in the profile are current.
  • Complete a visual inspection of the vehicle to ensure it is safe.
  • Assess the client. Ensure they are not under the influence of drugs or alcohol, they are not overly fatigued and their mental health is not deteriorating. (You should be doing these checks anyway, but it especially important if you are going to be driven by them).

If in doubt DO NOT get in their vehicle. Suggest as alternative activity for the session. If you need support to manage the situation, contact Suitsme management.

Can I drive a client’s vehicle?

It depends. Suitsme is required by law to ensure a safe working environment for you. We both have a role to play in keeping you safe at work.

Suitsme management’s role

Suitsme management has a strict process in place to assess client requests for a worker to drive their vehicle. This includes verifying that you will be covered by the client’s comprehensive car insurance.

If a client’s vehicle is approved for you to drive, this will be indicated in the Safety Plan section of their profile. This section will also indicate the licence plate(s) of approved vehicle(s) and expiry dates of any registrations and insurance policies. Suitsme management audits these regularly to ensure they remain current.

Your role

Read the client’s profile and ensure that:

  • The licence plate in the profile matches the vehicle.
  • All insurance policies and registrations listed in the profile are current.
  • Complete a visual inspection of the vehicle prior to driving, to ensure it is safe.
  • Request training from the vehicle’s owner(s) to ensure you understand how to effectively operate the vehicle.
  • Ensure you have the appropriate licence to operate the vehicle.

If in doubt DO NOT get in their vehicle. Suggest an alternative activity for the session. If you need support to manage the situation, contact Suitsme management.

What happens if I have an accident?

A motor vehicle accident is an incident, you must report the incident to Suitsme management and follow the Incident management document.

If you are the owner or driver of a vehicle in a crash, you must report it to ICWA Motor Injury Insurance Scheme as soon as practicable after the crash.

See their website for more details on the process.

Do I get paid for travel and transport?

Suitsme’s service model operates between 7am – 7pm and allows for up to 30 minutes travel time between clients. Based on this:

Travel

  • Your first shift for the day is to your place of work, you don’t get paid for travelling to work.
  • Your last shift of the day is from your place of work, you don’t get paid for travelling home.
  • You must not accept shifts that will result in more than 30 minutes travel directly from one client to another.
  • Payment for travel between clients depends on whether you are working a broken shift or a single shift.

Single shift means you leave one client and travel directly to another client.

Broken shift means you did not travel directly from one client to another within 30 minutes. This is considered a broken shift as it is outside Suitsme’s service model.

  • If you travel directly from one client to another within 30 minutes then you will be paid for the time you spend travelling and reimbursed the cost for the kilometres you have travelled at a rate of 80 cents per kilometre (km).

Where you take an unpaid break you may have a 1 hour break between clients (a 30 minute break and 30 minutes travelling) and it is still considered direct travel. For more information on unpaid breaks, refer to Can I work any shift I want?

This stuff is complicated so here are some example scenarios:

  1. I have a session from 9:00-11:00, and then a session from 11:30-1:30. I finish my first shift and travel directly to the second shift. This is a single shift so I am paid for 4.5 hours and reimbursed the kms I travelled between shifts.
  2. I have a session from 9:00-12:00 and then a session from 1:00-3:00. I finish my first shift and travel directly to the second client, but on the way I stop and take 30 minutes for lunch. As I am working longer than 5 hours straight, I am entitled to an unpaid break. Therefore this is a single shift, with a break. I am paid for 5.5 hours and reimbursed the kms I travelled between shifts.
  3. I have a session from 9:00-11:00, and then a session from 12:00-2:00. I finish my first shift and travel to the second client, but on the way I stop and take 30 minutes for lunch. As I am working less than 5 hours straight, I am not entitled to an unpaid break. Therefore this is a broken shift. I am paid for 4 hours and I am not reimbursed the kms I travelled between shifts.
  4. I have a session from 9:00-11:0 and then a session from 1:00-3:00. I finish my first session and then go shopping before heading to my second shift. Although these sessions span over more than 5 hours, my break is longer than the 30 minutes I am entitled to, therefore this is a broken shift. I am paid for 4 hours and I am not reimbursed the kms I travelled between shifts.

Transport

  • Any transport must be delivered within Suitsme’s operating hours (7am – 7pm) and within a booked shift.
  • The cost of transport is passed on to the client.
  • Clients can only be provided with transport if they have agreed to pay the cost of providing it.
  • The booking screen in the app will tell you if a client has agreed to pay for transport.
  • The booking screen in the app will also tell you how many kilometres the client has available.
  • You are responsible for:
    • Only providing transport to clients who have agreed to pay the cost of providing transport; AND
    • Ensuring the client has enough kilometres available in their balance; AND
    • Ensuring the client is aware of their kilometre balance and is making an informed decision about use (e.g. if they ask you to transport them 200km this will have an impact on their future services and they need to understand this).
  • If you have followed for these conditions you will be reimbursed for kilometres you have transported a client at a rate of 80 cents per km. You can also be reimbursed for parking and/or public transport expenses you incur while supporting the client.

How do I claim these payments?

  • If you have travelled directly between clients, you will be asked to put in the time spent and kms travelled between clients so we can reimburse you. You will be asked to do this at the end of the shift you travelled to so you may want to note this somewhere when you arrive to ensure you remember.
  • At the end of a shift, if a client has transport funding available, you will be asked to input the kms you transported the client. These will be reimbursed to you in the next pay run.
  • Suitsme completes random and targeted audits to verify your travel and transport entries.