Blocking worker profiles

There are situations where Suitsme will block a worker’s profile. Blocking your profile does not mean your employment has been terminated by Suitsme, that is managed through a separate process.

If your profile is blocked, you will not be visible to clients and will not be able to be booked for any further sessions.
In some cases, we will also cancel any future sessions you have booked with clients. In this case we will contact any clients who you had existing bookings with and let them know what has happened.

If you do not contact Suitsme within 1 month of your profile being blocked, then Suitsme will follow the Abandonment of Employment process

Why has my profile been blocked?

If we block your profile, we will contact you to let you know the specific reason why.

The main reasons we would block your profile are:

Poor performance

If there is an allegation of poor performance or that you have breached Suitsme’s rules Suitsme may block your profile while we investigate.

More information on this is available in the People Development document

Lack of activity

Your responsiveness is essential to ensuring that clients have a positive experience with Suitsme.

If you don’t action (either accept or reject) two or more session requests in a one month period, then we will block your profile
If you have not worked any support sessions in a two month period, then we will email you to check in. If you do not reply to this email within 5 days, then we will block your profile
If you have set your availability to “nothing” then we will email you to check in. If you do not reply to this email within 5 days, then we will block your profile

Your Verification Lapses

If anything changes which impacts your ability to safely deliver services (see Code of conduct and your contract) we will deactivate your profile until this is resolved.

It is your responsibility to ensure your compliance documents such as NDIS worker screening and drivers license are kept up to date with Suitsme.

How can we help?