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Delivering support safely during Covid-19 pandemic

Suitsme cares about the health of our staff and clients, particularly with the COVID-19 pandemic, and we want you to be safe. We will still be providing support but will take some additional measure to help everyone stay safe. 

As a worker the most important thing for you to do is to remain up to date with communications from Suitsme management, this web page and the government. Make sure you adhere to all policies or contact us if you are unsure.

We are all required to keep up to date with places that have had a confirmed cases of COVID-19. If you have been at a public exposure site at the times specified, then get tested, isolate at home, do not provide sessions to clients and notify Suitsme management immediately.


Suitsme strongly encourages vaccination for the health and safety of clients, workers and the wider community. You can find out if you are eligible to receive a Covid-19 vaccine here

Once you are vaccinated, Suitsme encourages you to include this information in the “About me” section of your profile.

Before providing face to face support

Before you provide any face to face supports always ask the client and yourself the following screening questions:​

  • Do you have a fever or a high temperature and are you experiencing shortness of breath, cough or a sore throat?
  • As far as you know, have you been in contact with someone who has been infected with COVID-19 or is self-isolating because of COVID-19? 
  • Are you currently required to self isolate in line with government guidelines?

If you or the client answer yes to any of these questions, face to face supports can not be provided. Contact the client and see if they would like support to be provided remotely.

During face to face support

During face to face support, you must always follow government advice. This includes:

  • Mask wearing continues to be required for all support sessions and is now required at all times when you leave your home.
  • Wash your hands prior to the session beginning or use hand sanitizer (it must be alcohol-based > 60%) if hand washing facilities are not available. Continue to do this regularly throughout the session.
  • Cough or sneeze into your elbow or a tissue. Dispose of the tissue immediately and wash your hands.
  • Maintain 1.5 meters distance between each other during the session.
  • Where possible, do not enter the client’s house. Arrange to meet them outside and deliver support outside.
  • Transport should only be provided if it is essential and all other options have been exhausted. You can read more about transport below
  • Everyone in WA is required to check in when visiting venues. Suitsme workers are encouraged to use the SafeWA app and encourage clients to do the same

Before you transport a client

The potential issue with transporting clients is that it is difficult to maintain social distancing when in a car together. It is also recognised that sometimes there is no other option. Suitsme workers are allowed to transport clients when all other options have been exhausted.

Before you transport a client, you should think about options like:

  • Walking
  • Them taking a taxi or rideshare and meeting you at the location. Clients may be able to use their NDIS funding to cover this cost and should speak to Suitsme management for further details.
  • Public transport
  • A delivery service.
  • NDIS funding can be used to purchase ready made meals from providers like The Good Meal Co, We Feed You and Nourishd. Clients can chat to Suitsme management about reallocating funding for this.

When providing transport

A worker providing essential travel, must follow these rules:

  • Ensure your car is clean before you start your shift
  • Prior to the client getting in the car, clean surfaces with disinfectant wipes so that the potential spread of infection can be minimised. You should focus on high use areas such as seatbelts, window buttons and door handles.
  • Disinfect your hands with hand sanitiser after cleaning the car.
  • The client must sit in the back, passenger side seat.
  • When you return to the client’s home, repeat the process of cleaning surfaces with disinfectant wipes focusing on high use areas such as seatbelts, window buttons and door handles. It is appropriate to ask the client to assist with this and disinfect the areas where they were sitting.