How can we help?

Funding questions

How do I change the way my funding is allocated?

To change the way your funding is allocated go to “My Account” then “Review your support plan” and following the prompts from there.

Alternatively, contact Suitsme and we can sort it out together.

Be aware that if you change your funding allocation you will not be able to make bookings until Suitsme management have verified the change. We’ll try to do this as quickly as possible.

I just got a new NDIS plan, what do I do?

You need to let us know you have a new plan as soon as possible.

You can input the details of your new plan by going to “My Account” then “Review your support plan” and following the prompts from there. 

Alternatively, contact Suitsme  and we can sort it out together.

Be aware that if your new plan details will need to be verified by Suitsme management before you can make new bookings. We’ll try to get this done as quickly as possible

Does Suitsme charge me for travel and transport?

It depends. You’ll find all the answers you need in our Travel and transport document.

Why has Suitsme sent me an invoice?

NDIS has three different ways that you can manage funding:

  1. Self-Managed
  2. Plan-Managed
  3. NDIA-Managed

You can find out more about these options here.

Different budgets in your plan can be managed in different ways. The most common example of this is where funding for support is NDIA managed and funding for transport is self managed.

When you registered for the app, you told us how your funding is managed and, depending on what you told us we claim payments differently:

  1. Self-Managed – we send you an invoice which you need to pay.
  2. Plan-Managed – we send an invoice to your plan manager and they pay on your behalf.
  3. NDIA-Managed – we claim your funding directly from the NDIA through their online portal.

If you have any questions about your invoice, please contact us at hi@suitsme.app