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Non face to face support

What is non face to face support?

It’s pretty much what it sounds like. It’s when a Suitsme provides support without a worker being physically with you. We think of non face to face support as falling into two categories, indirect support and remote support.

When does Suitsme provide non face to face support?

Non face to face supports can be provided any time that it represents the best use of your funds. We agree on the best use of your funds by getting to know you, understanding your NDIS plan and goals.

You may choose to receive non face to face supports in exceptional circumstances, such as a lockdown due to Covid-19.

What is indirect support?

Usually Suitsme workers do things with you. Indirect support refers to a worker do things for you.

For example:

  • Going to do your shopping
  • Collecting prescriptions on our behalf
  • Helping you to arrange delivery of essential items
  • Pretty much doing your daily, odd jobs for you
  • Writing reports

What is remote support?

Remote support means the worker supports you via technology, without visiting you. Suitsme also refers to remote support as Telehealth.

You can do this over the phone, or using a chat app, such as:

  • Facetime
  • Skype
  • Zoom
  • Hangouts
Remote support can be as simple as checking in and having someone to chat too or you can also get creative and do fun stuff as you hang out virtually. Here’s some ideas of how you can stay connected to you’re worker remotely
  • Keep each other motivated and do an at home workout. There’s heaps of workouts on Youtube that are designed to do at home with no equipment, and are suitable for all levels of fitness. Here’s one you could try.
  • It doesn’t have to be a workout; pretty much any activity can be done while you’re hanging out virtually. Here’s some examples,
    • Yoga
    • Learn to sketch or paint
    • Listen to music or jam together. You can share playlists on Spotify or Youtube
    • Watch a movie together. We recommend the Netflix party app for this.
    • Play online games together.
    • Play online or app based board games together
  • If you’re not confident with technology this is a great opportunity to learn some new skills. Your worker can help you do things like sorting out your emails and learning to share documents online.
  • If we’re stuck inside, it’s a good opportunity to set some goals and get ready for your next NDIS plan

We’re sure you can think of lots of other ideas and we’d love to hear what you come up with!