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Suitsme does not have a probation period for support workers. You are hired on a casual basis and clients decide who they want supporting them. If you don’t meet clients’ expectations, then you won’t get shifts.
Under the Fair Work Act, there is a requirement that in order to make an unfair dismissal claim against an employer, a dismissed employee must have served a “minimum employment period” of six months.
Suitsme reviews your performance on an ongoing basis by auditing app data, seeking client feedback and via worker check ins.
Performance concerns will be addressed with you as they arise and documented on your staff file.
Suitsme receives feedback on your performance from a variety of sources including from clients, from the public and from monitoring your performance within the app. If Suitsme has concerns about your (poor) performance, Suitsme will:
- Put the concerns or allegations to you in writing
- Give you an opportunity to discuss the concerns and ensure you understand any concerns or allegations
- Explain potential outcomes of continued poor performance
- Give you the opportunity to respond to the concerns or allegations
Once you have responded to the performance concerns we’ll do one or more of the following:
- Take no further action – if for example, you have provided reasonable explanation for the performance concerns
- Put a performance improvement plan (PIP) place.
- A formal written warning
If Suitsme continues to have concerns Suitsme may take disciplinary action against you up to and including termination of your employment
It is your responsibility to understand your obligations under your contract, the code of conduct and Suitsme’s documents; and to ask for clarification if you are uncertain.
Serious misconduct occurs if you:
- Cause serious and imminent risk to the health and safety of another person or to the reputation or profits of Suitsme or;
- Deliberately behaves in a way that is inconsistent with your contract, the code of conduct or Suitsme’s documents
If there is an allegation of serious misconduct, Suitsme management will:
- Investigate the matter fairly
- Document the investigation
- Keep you informed about the investigation
- Advise you of the outcome of the investigation. Outcomes may include:
- No action
- A formal warning
- Termination of your employment
Depending on the nature of the allegation Suitsme reserves the right to:
- Stand you down pending investigation
- Deactivate your profile
- Cancel any booked sessions
- Contact the clients who you work them and inform them of the suspension
If serious misconduct is substantiated it may justify summary dismissal. Summary dismissal means Suitsme terminates your employment without notice and you are entitled to be paid only up to the time of dismissal.
If a client alleges that you have abused or neglected them or if the allegation of serious misconduct involves illegal activity, Suitsme will report this to the police for investigation. Your profile will be suspended until the police investigation is completed. Suitsme will also conduct its own investigation into the matter unless advised not to by the police.