How can we help?

Worker App Profiles

Who can see my profile?

Any client using the app could be able to view your profile.

When you signed up, you indicated whether or not you were happy for your profile to be visible to clients before they are vetted by Suitsme management. It can be helpful for you to allow unvetted clients to see your profile as clients will browse the app while they are waiting to be verified and may well choose a worker at that stage.

Where does my profile information come from?

You give it to us.

Your profile is built for you using the information you provide during sign up. The information visible on your profile is as follows:

  • First Name
  • Surname
  • Approximate age
  • Gender (unless you prefer not to display it)
  • Photo
  • What you’re into
  • Languages you speak
  • About you
  • Availability

Can I update the information on my profile?

Once you have been verified you will be able to update all of this information yourself if anything changes.

What should I put in my profile?

The purpose of the profile is to help clients decide who to book with. Clients have told us about a range of factors that influence their decisions:

Practical factors

  • A worker who is available at the times I need support.
  • A worker who I can speak to in my preferred language.

Similarities

  • Similar age.
  • Same gender.
  • Similar interests.

Expertise

  • Qualification in a specific area.
  • Experience working with clients in a similar circumstance.
  • Lived experience.

Your preferences

Please don’t include preferences that are discriminatory. Some appropriate examples are:

  • I’m looking for reliable, ongoing sessions
  • I’m looking for one off sessions and can cover if your worker is sick.

Different people are going to base their decision on different things but a good place to start is by asking yourself these questions:

“What would I look for if I was choosing a worker?” 

“What am I really good at?”

“What will clients get out of choosing me, rather than another worker?”

Where do I list my experience and qualifications?

In the “About you” section.

We think you will do a better job of explaining your experience and qualifications than Suitsme would. This also means you can easily add any new experience or qualifications. For example, a client may ask you to complete a development module on LGBTIQ+ inclusion, and you can add this to “About you” once you’ve completed it.

Suitsme conducts random audits in which we compare experience and qualifications listed in ”About you” to that listed in resumes. Misrepresenting your experience is a breach of Suitsme’s code of conduct.

What else should I put in “About you”?

That’s really up to you. You can put as much or as little information in “About you” as you like.

You may want to add details like where you grew up, how long you have been in the industry, what other jobs you have done in your life, places you have travelled, your own story of recovery or almost anything you think is relevant.

We suggest that you experiment with it. If you have limited information in your “About you” and you don’t get any booking requests, then try adding some more information and see what happens. 

You can also ask for feedback from clients who book with you. Just remember to be courteous, and not push clients if they don’t want to give you feedback.

Asking one of the following questions is usually fine:

  • What made you choose me?
  • Am I what you expected from my profile?
  • Is there more/different information that you’d have liked to know before you booked me?

Is there anything I should not put in “About you”?

If you’re unsure about putting something in your profile, read the code of conduct and professional boundaries procedures. Anything that would put you in breach of these shouldn’t be on your profile. 

Definitely don’t put any contact information on your profile as clients should only be contacting you via the app.