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"What drew me to SuitsMe was the opportunity it gave to clients to have choice and control right at their fingertips"

Client experience officer

SuitsMe Offers Services in a Way that Suits You

Use Our App

Use our app to search for a mental health support worker you like and connect with them

No App

If you want support but do not want to use our app, that's fine, we can still offer support in a way that suits you

A Better Journey That Suits You

Suitsme will:

  • Work with you to understand your needs and goals and find the right mental health support worker that suits you
  • We have a team that will manage all aspects of your support, including bookings and administration
  • Meet with you face to face or over the phone before you join Suitsme and support you with onboarding, understanding your NDIS plan, funding, safety and recovery planning around your goals.
  • You have full choice and control over your mental health support workers

Why Use SuitsMe?

More than just an app, SuitsMe is a team of people 100% committed to finding a mental health support worker who is right for you.

  • No wait lists
  • 7 days a week, 7am – 7pm
  • Book support at short notice
  • No cancellation charge with when you give more than 8 hours notice
  • We have no notice period on ending a service agreement
  • We are 100% committed to finding a worker you click with
  • Clients can bring a small amount of funding to trial our service and see if it works for them

Browse our growing list of mental health support workers

We employ all our staff and support them to be specialists in mental health. We offer them expert advice around their practice, paid supervision and professional development opportunities

About the Mental Health Support Workers

  • All workers on the app are Suitsme employees and have a diverse range of qualifications and experience to suit you
  • All workers have been through Suitsme's stringent screening process
  • If you want to bring your own worker, we welcome that - just let us know and we'll work it out.

How the SuitsMe App Works to Help You Find and Track Your Mental Health Support

Get Started with SuitsMe Now

Who is SuitsMe For?

There is a lot of things that contribute to Mental Health. SuitsMe has been designed to help you suceed in a range of areas that all contribute to your mental health.

  • Social & Community Support
  • Shopping, cooking & budgeting
  • Transport
  • Recovery Coaching
  • Attending appointments
  • Learning how to use technology
  • Getting out and about
  • Health & Fitness
  • Get Started Today

Frequently Asked Questions

The services that appear in your list are the services that are funded in your NDIS plan and you have allocated to Suitsme.

  • Often you will only have one service in your list.
  • If you have more than one, choose the service that most closely matches what you want to do that day.
  • If none of the services seem to match, or you don’t know what you want to do that day, then you can choose whatever service you like.

A shift must be at least 2 hours and can’t be more than 10 hours. You can have more than 10 hours support in one day, but the time would need to be split between two workers.

It’s quite likely that workers will incur expenses while supporting you, for example entry costs. The worker wouldn’t be paying for this if they weren’t supporting you, so we think it is fair that you cover this cost for them. You may be eligible for a companion card which will cover some of these costs so neither you nor the worker have to pay. You can find out more about the companion card here. If you want help to apply for a companion card, why not add it to your goal and your worker can help you with it? The other expense that comes up a lot is food and drinks. There’re no hard and fast rules around this, it’s something you and the worker can negotiate. Let’s look at a few scenarios:

  • You are getting a coffee at the coffee shop; your worker buys their own coffee to enjoy with you.
  • You are getting lunch at a food court; your worker sits with you and has a sandwich they brought from home.
  • You are getting a coffee at the coffee shop; you buy your worker a coffee so you can enjoy a coffee together.

Any of these scenarios are fine, as long as you are comfortable with what’s happening. If you are not comfortable with it, either talk to your worker about it, or contact Suitsme so we can assist.

We love having you as a client but together, we are working towards your independence so that you don’t need Suitsme anymore. If staff do things for you it can make you more dependent on staff and you move backwards in your recovery journey. Staff can do little things for you but generally they do things with you. So, for example, staff could post a letter for you if you are not well, but staff couldn’t do your gardening for you while you go see a movie. We call this an indirect support and in some situations (for example, during a COVID-19 lockdown) workers can do more indirect support if it is helpful to you. Suitsme charges your funding for indirect supports.

Suitsme operates from 7:00 am to 7:00 pm, 7 days a week. If you have core support funding, you can book a worker any time during Suitsme’s operating hours. If you have capacity building funding, you can book a worker on weekdays.

If they are available, then your worker can stay longer. Workers can update the session start and end times when they complete the session. You will get a summary of what they entered so you can check that they have done this correctly.

Sometimes. Suitsme workers don’t write “case notes”. There are two different types of information that workers record.

  • Incidents and concerns – If an incident occurs or the worker is concerned about you, the worker will record this in the app. Suitsme management will follow this up and may update your profile if required.
  • Completed Session – This is mostly an administrative process where workers enter how long a shift went for and any travel and transport details. You get sent a summary of this once completed and if it seems wrong you can contact Suitsme to get it fixed.

Suitsme charges TTP (Temporary Transitional Pricing) rates as per the NDIS Pricing Arrangements and Price Limits. Our price for core support on a weekday is $64.04 per hour. All the details and rates for other services available here.

Who are Mental Health Support workers?

Mental health support workers help people who are struggling with the effects and symptoms associated with mental health conditions. They provide practical and emotional support to help people manage their condition and live as independently as possible. For example, if you struggle with a task like going to the grocery store because of anxiety, a support worker can help you plan and execute the trip so that it is less stressful.

What qualifications do Mental Health Support workers have?

All our workers have a minimum qualification of a Cert III in Community Services or a similar field. While this is the minimum requirement, many of our support workers have much higher qualifications, such as a Cert IV in Mental Health diploma or even a degree in human services or psychology. If you’d prefer your support worker to hold specific qualifications, please let us know, and we will do our best to find a great match.

What are the roles and responsibilities of a Mental Health Support worker?

The roles and responsibilities of a mental health support worker will vary depending on the needs of the individual they are supporting. However, in general, they will provide practical and emotional support to help people manage their condition and live as independently as possible. This may include assisting with tasks like budgeting, cooking, cleaning, and shopping and providing emotional support during times of crisis.

How to Get Started Finding a Mental Health Support Worker on Suitsme

When searching for a mental health support worker on our app, consider the following factors:

  • Qualifications: As mentioned above, all our workers have a minimum qualification of a Cert III in community services or a similar field. However, you may prefer someone with higher qualifications, such as a diploma or degree.
  • Experience: Ideally, it would be best to find a support worker who has experience dealing with the specific challenges you are facing. Some support workers may have lived with specific conditions themselves or may have helped others facing similar circumstances – which makes them uniquely suited to meet your needs.
  • Genuine Connection: Mental health recovery is a deeply personal process, so it’s important to choose a support worker that you feel you’ll connect with best. Once you’ve built rapport with a support worker, you can use the session request function to work out times that best meet your availabilities.